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If you need more information, clarification, or help using our online stair builder tool, just call us or drop us an email and we’ll respond as fast as possible. We have a friendly customer support team waiting to answer all your questions and concerns.
We recommend having your staircase pre-assembled, however if access is an issue you may not have a choice. If you ordered your staircase unassembled then you will receive it in the following component form:
Pre-assembly is a free option and our team of expert joiners will assemble and dry fit your order in our workshop. In this case the main run of the staircase will be assembled (stringers, treads and risers). The part of the staircase that come flat packed will include the newel posts, feature treads and turns (with associated risers & treads).
Newel posts will be delivered at the correct length with all trenching carried out ready to accept any treads & risers and strings. Any load bearing newels asked for will be pre-cut to floor level, if you require any other newel posts to be load bearing please contact us. Please note all landing newel posts will be supplied as planed blanks 1500mm long.
All Handrail, Base Rails & Spindles will be delivered un-cut (oversized).
MrStairs.com does not provide landing boards for half turns, you will need to make provisions for this. Landing boards are supplied for quarter turns (without supports).