From frequently asked questions to informative guides, we have it all.
FAQs
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Information
How will my
stairs arrive?
Rules
& Regulations
Measuring
Your Stairs
Staircase
Terminology
Fitting Guide
Stair Builder
User Guide
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If you need more information, clarification, or help using our online stair builder tool, just call us or drop us an email and we’ll respond as fast as possible. We have a friendly customer support team waiting to answer all your questions and concerns.
To get the correct and most accurate measurement for your new set of stairs you will need the finished floor to finished floor height (not be confused with floor to ceiling height).
Designing your staircase according to the opening in the upper floor is important. Please contact us if you need help with this.
