From frequently asked questions to informative guides, we have it all.
How will my
If you need more information, clarification, or help using our online stair builder tool, just call us or drop us an email and we’ll respond as fast as possible. We have a friendly customer support team waiting to answer all your questions and concerns.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company – MrStairs (PARS Joinery Ltd t/a). “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of UK. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
These terms and conditions outline the rules and regulations you are agreeing to when placing an order/accepting a quote with MrStairs.com
How will my staircase arrive?
We provide the option of collecting your staircase for free, but if you have opted for delivery here is some useful information regarding the dispatch and delivery of your order:
We recommend having your staircase pre-assembled, however if access is an issue you may not have a choice.
If you ordered your staircase unassembled then you will receive it in the following component form:
– Stringers, pre-cut and housed – ready for tread and
– All treads & risers for the staircase pre-cut and trenched to size
– Wedges & glue blocks
– Newel post – housed ready for the stringers
– Balustrade in component form (spindles, base rail & hand rail)
Pre-assembly is a free option and our team of expert joiners will assemble and dry fit your order in our workshop. In this case the main run of the staircase will be assembled (stringers, treads and risers). The part of the staircase that come flat packed will include the newel posts, feature treads and turns (with associated risers & treads).
MrStairs.com does not provide landing boards for half turns, you will need to make provisions for this.
Landing boards are supplied for quarter turns (without supports).
Using our own in-house transport vehicles MrStairs.com delivers staircases all over mainland UK. This ensures all products are delivered with the upmost care and attention, and will be handed off to you by one of our trained and experienced delivery drivers.
Delivery costs will be calculated during the process order and are based on your geographical location.
We aim to deliver your order within 7 – 10 working days. You will receive notification before dispatch and usually will be notified of a delivery window on the day of arrival.
The delivery driver(s) is not insured to enter your premises and will offload your staircase in the place they deem the best and safest. It is your responsibility to ensure there is someone on-site to assist with the off loading of your staircase, or request an additional delivery personnel for your order (2 man delivery – chargeable extra).
Please ensure you check all items arrive in good condition as we will not be held liable for any damage no reported at time of delivery. Any damage must be noted and reported to the delivery driver.
We advise not to arrange any tradesmen for installation until your items have arrived on site as will not be held liable for unforeseeable delays and associated costs.
Any undeliverable goods will be charged for in full and an additional delivery charge will apply to have the resent.
PLEASE NOTE: WE ASK YOU TO DOUBLE CHECK ALL MEASUREMENTS SINCE ALL STAIRCASES ARE MADE TO ORDER. THEY ARE NON-REFUNDABLE.
IF THERE IS A MANUFACTURING DEFECT OR DAMAGE UPON DELIVERY. PLEASE INSPECT YOUR STAIRCASE BEFORE THE DRIVER LEAVES AND NOTIFY THE DRIVER IMMEDIATELY.
Staircases are non-refundable as each one is made to order.
– All other items (such as stair parts from our shop) can be returned provided they are in the exact same condition as when purchased.
Please contact us via email or phone to arrange the return of an item and obtain a return authorisation. Return shipping is to be paid by buyer. We will refund item once we have it back and it is inspected – a restocking fee will apply.
Please note that all staircase orders will incur a full 100% charge if cancelled as they are made to order.
Pricing & Payment
All prices quoted on our site are valid for a period of 3 months.
We accept all major credit/ debit cards.
Our prices are subject to changes in costs such as labour, materials, associated manufacturing costs and other variables. As such we reserve the right to revise our prices without any notice.
All good will remain our property until paid for in full.
We do not offer a fitting service and all prices reflect products that are supply only. All items are subject to availability.
Our Stair Builder tool
You are fully responsible for the measurements you provide during the order process via our stair builder tool.
Overall width of the staircase is measured including any newel posts (if present). Please consult the 2D plan for clarification.
Tread #1 is the first (bottom) step when viewing the 2d plan.
It is your responsibility to check your headroom requirements in line with regulations, and have a minimum clearance of 2000mm between the pitch line of your staircase and the ceiling. If you need any assistance regarding this we strongly advise you give us a call.
The stair builder tool is for information purposes only and you must always rely on your measurements and ensure they are correct.
Quality of Wood
Finished goods can vary in appearance due to the natural characteristics of wood.
Pine with knots
For example, these mystery marks are a naturally occurring finish called “medullary rays” and are something which add a rich character and beauty to all of oak items. Let us baffle you with the science… These rays are caused by plant cells which extend vertically at an angle that is perpendicular to the tree’s vertical cells or growth rings as they are more commonly known. These ribbon-like cells allow the conveyance of sap through the trunk, making them an essential part of the growing process of the tree. When the trunk is cut, the cells produce silvery slithers and markings across the sawn area that become particularly prominent when the oak is polished, varnished or oiled.
We cannot guarantee a perfect colour match in the finished product due to naturally occurring variables in timber. Our engineers will select material from our stock and attempt to get the best possible match for your order.
Some timber components are made up of several pieces of timber which are laminated together making it stronger. Whilst we strive for perfection in eliminating any visual signs of a joint being present in the lamination, they still may be visible.
Also please note that wood can swell and contract with a few mm variance.
Unless otherwise stated, mrstairs.com and/or it’s licensors own the intellectual property rights for all material on mrstairs.com. All intellectual property rights are reserved. You may view and/or print pages from mrstairs.com for your own personal use subject to restrictions set in these terms and conditions.
You must not:
– Republish material from https://mrstairs.com
– Sell, rent or sub-license material from https://mrstairs.com
– Reproduce, duplicate or copy material from https://mrstairs.com
– Redistribute content from mrstairs.com (unless content is specifically made for redistribution).
Hyperlinking to our Content
The following organizations may link to our Web site without prior written approval:
– Government agencies;
– Search engines;
– News organizations;
– Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
– Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
We may consider and approve in our sole discretion other link requests from the following types of organizations:
– commonly-known consumer and/or business information
sources such as Chambers of Commerce, American Automobile Association, AARP
and Consumers Union;
– accounting, law and consulting firms whose primary clients are businesses;
– and educational institutions and trade associations.
We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavourably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.
These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.
If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected]
Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.
Approved organizations may hyperlink to our Web site as follows:
– By use of our corporate name; or
– By use of the uniform resource locator (Web address) being linked to; or
– By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.
No use of mrstairs.com’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.
Reservation of Rights
We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.
Removal of links from our website
If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
– limit or exclude our or your liability for death or
personal injury resulting from negligence;
– limit or exclude our or your liability for fraud or fraudulent misrepresentation;
The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.
To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.